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Setting Up Your Account at ISGS.COM

Two ways to OPEN AN ACCOUNT with us for purchase of your stained glass supplies:

1) Use our Shopping Cart, accessed by clicking the "PLACE ORDER" link at left, and just place your order.  When you "Check Out" using those SECURE SSL pages, you'll fill in your account information with your first order and receive your Account Number (Customer ID) while online.  We'll then contact you for your credit card information. (Our server is no longer able to take credit cards online securely.)

-OR-

2) MAIL or FAX: Fill out and sign an Account SetUp Form.  To get a fill-in Account SetUp Form, right-click link here------>  AccSetUp.pdf    Then, just print to your printer, sign, and mail or fax to us.

When we process your mailed Account SetUp Form, we will e-mail your Account Number back to you within 36 hours of its receipt along with an attached security-protected PDF file showing your account information.  For your protection, you will need to enter the password you submitted to us to open this Account Information PDF Confirmation, so be sure to write down the password you chose.

From then on, all you will need on each web order is just your Customer ID / Password and when on the Order Summary page, you'll enter which credit card you want to use for the order.  You can have up to three cards on file.

If you forget your Customer ID or Password, you can click a link on the Customer Information page that will e-mail these to you.  
Note: We accept ONLY Credit Cards for payment.

 Frequently Asked Questions about Your Account Information

What if I move or change my e-mail address?

You can change your e-mail address or Ship To address on file simply by updating your Customer Information when you place an Online Order and "Check Out".  You will receive a confirming e-mail if you make changes to your e-mail or shipping address.  However credit cards on file can only be changed by mailing or faxing us an
AccSetUp.pdf .

We capture orders Mondays & Thursdays at 11:00 AM Eastern Time Zone, 8:00 AM Pacific.

Should I send changes to my account by e-mail?

No.  For your security, never send credit card or password information by e-mail.

Can I have more than one credit card on file?

Our offline database of your account info can store up to 3 credit cards.  If not already on file, as shown when you Check Out, you can add additional cards by mailing or faxing us the new cards in the
AccSetUp.pdf .

What if I have no credit card or checking account?

Our system is set up to only process credit cards and/or gift certificates. However, there is a way to allow you to place orders online in our shopping cart:  You would have to purchase a Gift Certificate for yourself, purchasing it by mailing us a check or money order for the funds.  We then will e-mail you the gift certificate 2 weeks after receipt of funds (when the check or money order has successfully cleared through the banking system.)  When you receive the Gift Certificate, you can use its funds for purchases.  Be aware that you must have sufficient funds left on a Gift Certifcate for each purchase, including any taxes, boxing charges, and shipping costs -- otherwise the order will be cancelled since any uncovered costs are normally covered by entering also a credit card.  Also, there is no way for us to refund any residual funds left after purchases.  We can only transfer those unused funds from an exhausted Gift Certificate to a new Gift Certificate.  But, if you are willing to continually purchase new Gift Certificates for future purchases, this system may work for you.  Mail your check or money order, in denominations of our normal Gift Certificates -- see Section I of online catalog, to our offices at: I.S.G.S., 1153 Yale Ave, Modesto CA 95350.

Other Questions?

Just e-mail your questions to us at:   .  We promise we'll have an answer to you within 24 hours, 5 days/week, and usually sooner.

We accept no phone orders and answer no questions by phone.  (Phones provide no written record of conversations and are too error prone.  As our name implies, we handle communications via the "Internet ...", not the "Telephone ...".)


   We are a
Proud Sponsor of:


A website dedicated to teaching American Sign Language for communicating with the deaf.


www.boystown.org
A non-profit organization dedicated to offering help, hope and healing to abused, abandoned, neglected,
handicapped or otherwise
troubled children.


Laptops for the Wounded
Laptops for
the Wounded

A volunteer group started by a
mother of a returning soldier
from Iraq who was so grateful
for her son's safe return that
she wanted to help those less
fortunate in our VA hospitals.
ISGS donated a Sony PlayStation2 and 5 new
games for the wounded
soldiers in hospital.


Kiva.org
Kiva.org
A non-profit that allows you
to make $25 loans to low-
income entrepreneurs in the developing world.
Also known as Microfinance.
By doing so, individuals like
you provide affordable working
capital for the poor (money to
buy a sewing machine, tools,
livestock, water pump, etc.),
empowering them to earn
their way out of poverty.

FreedomHills.org
FreedomHills.org
A non-profit therapeutic
horseback riding program for
the benefit of people who are
physically, emotionally or
mentally challenged.
Sierra Stained Glass Studios
donated an 8' dome to the
Luther family episode of
Extreme Makeover:       
            Home EditIon
and donated two stained
glass panels to their annual
fund-raising auction.


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