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What our customers say about us.

(All are unsolicited e-mails from our customers.)

About our Gift of a Sony Playstation 2 to Laptops For The Wounded:

WooooHooooo! Thanks so much (for the PlayStation2 game set).  What a GREAT variety of BRAND NEW games and new dual shock & memory card!!!!!  Thank you sooo much.  I am sending this to Fort Dix for a place that is a MedHold where troops, guardsmen, and reservists await their "turn" to either return to their home post for care, or, wait to have care provided at Fort Dix.  (This can be weeks.)  They are just waiting to BEGIN to recover!!!!!!!  Thank you SO VERY VERY MUCH!!!!!!!!!!!!!  Peace!!!!
          Laura Brown, Director & Founder,, Cody WY

About our Customer Service:

I wanted to take this time to commend your company for the excellent customer service you provide.
I have been doing stained glass for a long while now and I cannot express enough my gratitude for your service and careful attention you take in shipping each package. You're fabulous. I have dealt with a lot of glass companies -- at least a dozen or so -- but I have never been as satisfied with not only your service but also GREAT prices.
Your company stands out, the front runner in glass companies for me as "Number 1".
I have been telling my fellow glass artist about you and I am sure they have got their lists ready or have already ordered.
Thank you -- you are a real example of how a business should be run.
          Tammy, CA (typed letter by postal mail)

Just have to say you have awesome customer service!  It's almost like shopping in the store myself.  Thanks so much for all of your great help. are awesome.  Not sure who your boss is - but please share with him/her what a great help you've been on my order.  Will definitely order more!
          Patricia, CA

Thank you so much for the e-mail.  I really appreciate all the info and especially the quick response!  You guys have great customer service and I will definitely be ordering again.  I teach art classes and ordered these supplies for some upcoming classes.  I will be recommending you to the students.  Thank you again.
          Marilee, WA

... Thank you very much....  I must say you guys are the fastest and most helpful site I've ordered from, keep up the good work...  And, Thanks again.
          LL, TX

Thank you so much for your informative reply!  It was more direct info than I have been given by anyone in 9 years of stained glass!  I suppose I just didn't know where to ask.  But this helps me greatly, and explains a lot of the trouble I've had with various solders, not understanding their variables.
I will continue to regard your company as the best, most helpful company that I have bought stained glass supplies from on the Internet.
          Jackie, MA

I just wanted to thank you all for your great follow-up with my order & for getting everything out to Colorado quickly & safely.  I wanted to praise you for a great job & will recommend you to friends who need more equipment.
          Jen, CO

THANK YOU, THANK YOU, THANK YOU!!!   This is very very helpful..... you guys are the best
          Lisa, MI

Thanks ...  This is one of the reasons I use you folks when I need something.  I appreciate your service.
          Gerry, CA

About the Priority Mail,,, that's very convenient.  I need to say, you are a pro at Customer Service.  Thanks a lot for everything.
          Jessaira, PR

Thanks, ...  I appreciate all your help on this...  I must say that your customer service is excellent.  I can't remember the last time a company has kept me so well updated...  Thanks again,
          Liz, MA

Thank you for your prompt reply to my query.  Pleasure doing business with your company.
          Laurence, MA

Thank you for such quick shipping!  What a pleasant surprise.  I look forward to future business with your company.
          Rose, MT

Thanks for your fast reply.  It cleared up everything.  I really appreciate the service, and will be a long time customer.
          Robb, CA

Thank you so much for your attention and thoughtful responses!  I will certainly try a few of these ideas and let you know how I fare.  Very kind of you to reply so quickly.  Thanks very much.
          Lorelei, MN

Thanks again for your help.  You people seem to be "on the ball".
          Mike, NC

First I wish to thank you for your prompt response to my e-mail.....  I am a purchasing agent by profession and the stained glass business is a side line.  I cannot tell you how impressed I am with your courteous and prompt response to my inquiry, not to mentioned the quality of product you delivered.  I wish I had reason to write a note like this to all my suppliers.
          Lynn, CT

I just want to let you know that I am VERY impressed with your excellent service. I recently placed my first order with I.S.G.S. and just received the shipment a few minutes ago. I'm so pleased with the promptness of your service and your great prices. I've shopped around and your prices can't be beat--and I'm betting your service can't be beat either, but I'll never know because I don't plan to order from anyone else! I will certainly continue to use you for my stained glass tools and supplies in the future and will highly recommend you to others. Good service and good prices are hard to come by these days--keep up the great work!
          Jenni, OR

About our Glass Packaging:

I received my order today.  I was extremely impressed with the speed of service and the quality of glass packing.
          Roxane, CA

We have already received the package and I would really like to thank you.  I am very pleased with your services and I really appreciate the choice you made for the way of transfer.  I am looking forward to cooperating with you soon.
          Penelope, Greece

Order arrived, Great shape!  Thanks.
          Peggy, CA

The students liked your glass and I gave them your link.  They LOVE your packaging and how prompt the shipments were.  Everyone in the class was amazed at the prices.
          Kathi, CA

... I really like to thank you for the extra care your company takes when shipping the glass I order.  Thank you,
          Priscilla, IN

About our Prices:

I really enjoy the high quality of your merchandise offered at such discounted prices (compared to ...... and ......).  I don't know how your prices can be THAT much lower, but please keep up the good work!  I have always been happy with your merchandise and service, and will continue to be a loyal customer.
          Sandy, MO

... Your low prices and response to questions I've had in the past are the reasons I prefer to shop with you rather than drive in town to pick up my supplies.  I've told everyone I know that works with stained glass about you!  Thanks again!
          Serena, OR

I have just started learning stained glass work and was in need of a grinder.  I found your web site and was surprised at how good your prices are.  I don't like to buy over the internet with a company I don't know but I need to tell you that the service was great and the product was perfect and the price was well below what I could get the same item for here.  I have just placed another order with you and I'm sure it won't be the last!!  Thank you again.
          Claudia, ME

About In-transit Damage Claims or Followup to Misshipment of Item:

Yes, accidents do happen, but sometimes the "service after the sale" is not so wonderful and trying to resolve a claim can become a real headache.  Thanks so much for handling this matter in such an expedient and professional manner.  You have my highest praise.
          Sandy, MO

Thank you so much for the prompt reply, and for taking care of this so quickly.  It's refreshing to do business with a company that actually believes in "customer service".  This was my first order with ISGS, but I can assure it will not be my last.
          Alisa, VA

Thank you so much for your prompt attention in this matter.  You can count on me as a returning customer.  Thanks again.
          Susan, GA

I received the correct items today.  My compliments on excellent customer service and a speedy resolution.  I don't do a lot of stained glass, but you can be sure that when I need supplies, I will use ISGS.  Thanks!
          Tim, PA

Thank you for the update.  I am impressed with your quick response to the order mixup...  Thanks again for your prompt attention.
          Warren, FL

About our Shopping Cart:

I just wanted to drop you a note to tell you how happy I am with your products and service.  I especially like the fact that if you don't have a product in stock you don't sell it.  I was using another company that would hold my order up for over a week hoping to get an item in that I had ordered only to send the order without the items they didn't have in stock and make me wait a week for nothing.  Excellent, just excellent company!!!
          Carol, CA

Hello, I just love your web site...   It's so easy to use...
          Priscilla, IN

   We are a
Proud Sponsor of:

A website dedicated to teaching American Sign Language for communicating with the deaf.
A non-profit organization dedicated to offering help, hope and healing to abused, abandoned, neglected,
handicapped or otherwise
troubled children.

Laptops for the Wounded
Laptops for
the Wounded

A volunteer group started by a
mother of a returning soldier
from Iraq who was so grateful
for her son's safe return that
she wanted to help those less
fortunate in our VA hospitals.
ISGS donated a Sony PlayStation2 and 5 new
games for the wounded
soldiers in hospital.
A non-profit that allows you
to make $25 loans to low-
income entrepreneurs in the developing world.
Also known as Microfinance.
By doing so, individuals like
you provide affordable working
capital for the poor (money to
buy a sewing machine, tools,
livestock, water pump, etc.),
empowering them to earn
their way out of poverty.
A non-profit therapeutic
horseback riding program for
the benefit of people who are
physically, emotionally or
mentally challenged.
Sierra Stained Glass Studios
donated an 8' dome to the
Luther family episode of
Extreme Makeover:       
            Home EditIon
and donated two stained
glass panels to their annual
fund-raising auction.

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